Ordering & Measuring FAQ
How does cut to size work?
Pick one of our standard sizes, or type your exact width × height (anywhere from 11″ to 48″ per side). The price updates instantly — no quote required for straight cuts. Every piece ships with a clean saw-cut edge included; where the material takes one you can add flame-polished edges (acrylic) or diamond-polished edges, and add a cutting service if you want one piece divided into smaller pieces.
What sizes can I order?
Choose a standard stock size or enter any custom dimensions from 11″ to 48″ on each side. Custom straight cuts are priced instantly at checkout — no quote needed.
What are the dimensional tolerances?
Sheet thickness follows the manufacturer's published tolerance for that material — acrylic, polycarbonate, HDPE or PVC — which is typically within ±10% of the nominal thickness. Sheet length and width are held to approximately ±1/8″. Saw-cut pieces — which is all of our cutting — are held to approximately ±1/16″ to ±1/8″.
What edge finishes are available?
Every piece includes a standard saw-cut edge at no charge. On acrylic — mirror, glitter and pastel included — you can add flame-polished edges for a smoother, glossier finish, or diamond-polished edges for a clear, machined one. Flame polishing is acrylic only: a flame scorches polycarbonate and burns PVC, so diamond is the polished-edge option on polycarbonate and on rigid PVC. HDPE and expanded (foam) PVC do not take a polish at all and are sold saw cut only. The configurator offers only the finishes that material takes, and exact pricing is shown live as you configure your piece.
How does the cutting service work?
If you want one piece divided into smaller pieces with straight cuts, add the cutting service: $5.00 for the first cut and $3.00 for each additional cut. For example, cutting a 24″ × 24″ piece into four 12″ × 12″ pieces takes three cuts, for $11.00. Cuts are totaled across each line.
How does shipping work?
We ship within the contiguous United States (the lower 48 states and Washington, DC) — not to Alaska, Hawaii, Puerto Rico or other US territories, and not internationally. All orders ship via a parcel carrier we partner with. Live rates are calculated at checkout. We do not ship full oversized sheets by parcel — sizes are limited to what ships as a standard parcel.
How long does production take?
Orders typically ship within two to five business days of payment. Production begins once payment clears, and you'll receive a tracking number by email when your order ships. Everything you can add to the cart is available to order now; if your color or thickness runs out after you order, see the next question.
Is every color and thickness in stock?
Everything listed on the site is available to order now — the site only shows colors and thicknesses we can get, so if a combination isn't shown, we don't offer it at the moment. Material does occasionally run out after you order. If we can get more quickly, we make or source it and ship as soon as it's back in — you don't need to do anything, and we'll email you if there's a delay. If it turns out it's no longer available at all, we cancel that item and refund it in full. If you have a deadline, email us before you order (or reply to your order confirmation) with the date and we'll tell you straight whether it looks tight.
Is there a minimum order?
No. There is no minimum order — order a single piece if that's all you need.
Do I get the offcut pieces?
We cut your pieces from whatever sheet or stock yields them best — sometimes several different sheets — so offcuts from “your” sheet aren’t a defined thing. You receive exactly the pieces in your order. If you want the cut-away pieces from a cutting service included, ask in the order-notes field when you place the order; we’ll include what we can, up to the material you purchased.
Can you cut notches, holes, or curves?
Yes — anything beyond a straight cut (notches, holes, rounded corners, or curves) is handled by quote. Head to our quote page and send us a drawing, DXF, DWG, or PDF, and we'll price it for you.
Is there a credit card surcharge?
Yes — a 2.9% surcharge applies to card transactions, disclosed at checkout before you complete your purchase. Surcharging is not applied in states where it's prohibited, and debit cards are not surcharged.
Can I return or cancel a custom order?
No. All cut-to-size and made-to-order pieces are custom fabricated and non-refundable. Please double-check your dimensions before completing your order.
What if my order arrives damaged?
Inspect your shipment as soon as it arrives. If anything looks damaged, photograph the packaging and the contents before you discard anything, and keep all the original packaging materials — the carrier may need to inspect them to process a claim. Then report the damage, shortage, or any discrepancy to us in writing at quote@vipplastics.com within two (2) business days of delivery, with your photos. Claims reported after that window, or without the original packaging retained, may not be honored. You'll find the full process in our Terms & Conditions of Sale.